"You can request a refund for nearly any purchase on Steam-for any reason.
![how to refund a game on steam how to refund a game on steam](https://serinose.com/storage/2021/05/how-to-refund-game-on-steam.jpg)
The first answer is of course created by a human, since you failed to show a special reason for your refund, the next answers will be automatic ones.Īnd iam in the situation to understand how the refund policy is working, you`re are the one that is not getting the point. It was your decision to try to fix this "broken game", nobody forced you to fix anything, if i buy a game and this game is not working, i will refund it in the 2 hours timeframe and here you can check how fast the Steam Support is. It's not my fault I had no precognitive powers to tell me that I won't be able to fix it on my own (I repeat, it's an MMO and I am experienced with online gaming, so it's sane to assume it's a temporary problem). There is no rule written in stone that reads "you played 2h, no refunds".īesides, if you think that not being able to refund a game because its bugged and you tried to fix it (it's an online game, an MMO, these things happen all the time for varied of reasons) is ok, then we just won't come to a valid conclusion of this conversation.Īnd no, it's not my fault the game is broken and badly programmed. I could understand someone would just mash the "denied" button on the first attempt, but on the second? You also, still, seem to fail to understand how the refunding is explained on the Steam's website. I don't believe that a Valve employee, twice, answered in like 5-10 minutes, read the thing and used any brain power to process the decision. This is some very unhealthy system we have here if it's managed by a bot. you refund the game immediately? Or you look for a fix? What if the fix, even if it comes from tech support, doesn't work? But you just exceeded the 2h limit because you tried the fix? Then, I ask, what happens? Bot tells you to piss off?Īnother example is what happens when a game have a game breaking bug somewhere waaay after 2 hours limit and it's almost impossible to encounter it earlier? And the game isn't updated anymore, becaues it's old or devs are ignorant/incompetent, whatever. You play for up to 2h, encounter a game breaking bug and then. You know, that applies to any similar situation. Lastly, because applying all the fixes mentioned by the support, I would most likely still go beyond the 2h limit. Because tech support at BDO is useless and equivalent to a Google search.
#How to refund a game on steam how to
Because it's apparently my problem that someone doesn't know how to code the options. Because Valve ignores its own rules and have stupid bots managing refunds. That I contacted tech support and they weren't able to help me, giving fixes that aren't relevant or I already tried (because I also can use Google.). That I played for maybe an hour (character creation and some mob smacking till the first town) and the rest was me trying to fix the problem. The issue was thoroughly explained in these refund requests. Am I supposed to be punished for this? What the hell, Valve?Īnd what happened to: "Even if you fall outside of the refund rules we've described, you can submit a request and we'll take a look at it."? Because clearly, nobody read these refund requests.
![how to refund a game on steam how to refund a game on steam](https://www.online-tech-tips.com/wp-content/uploads/2021/02/title-5.jpg)
Instead of panicking and refunding immediately, I actually tried to do something on my own and wasted valuable time while also bumping my playing time. But I won't pay for a broken piece of software, which I wasn't sure about, because hey, maybe that was a problem on my part? Now I am pretty certain it isn't and also, that tech support of BDO is useless. Let me repeat, I wanted to play the ♥♥♥♥♥♥♥ game. So, the issue is that I tried to fix the game on my own, because I wanted to play it. like if it was a freaking bot answering, so let's try again. Now the normal thing to do would be to refund the game, right? No, they can't, because I played more than 2 hours. They gave me some generic fixes, half of which doesn't even apply to my issue, and after responding thrice, they went silent, well aware that they wasn't helpful thus far (last message was me telling them it's still bugged). I found similar issues going back as far as 2016, so I contacted tech support. I looked for many solutions to fix that to no avail. Which isn't really relevant, but anyways.
![how to refund a game on steam how to refund a game on steam](https://www.hitechwork.com/wp-content/uploads/2021/08/How-To-Get-A-Refund-On-A-Steam-Game.jpg)
To be more precise, I had no funds on my account, so I told someone to buy it for me, so we could play together, and I would just directly give him the money some time later, when we meet in person. At the end of last year, I received a gift, which was Black Desert Online.